Returns & Refunds
Yo Keto is a trading name of MK5 Pty Ltd. This policy applies to orders placed at yoketo.com.au and delivered within Australia. Nothing in this policy limits your rights under the Australian Consumer Law.
Change of mind returns
We’re happy to accept a return if you change your mind, as long as:
- you contact us within 30 days of receiving your order
- the item is unopened, unused and in its original packaging, in a condition we can resell
- you have proof of purchase (your order number)
Please email info@yoketo.com.au with your order number and the item you’d like to return before sending anything back. We’ll confirm the return and send you the return details. Items sent back without contacting us first can’t be accepted.
Return postage is at your cost and isn’t refunded. Please pack the item securely so it arrives undamaged. For returns over $50, we recommend a tracked postage service.
Items that can’t be returned for a change of mind
- Opened or used products
- Sale and clearance items
- Short-dated and past best-before items. These are clearly marked on the product page, with the best-before date, and sold at a reduced price.
- Gift cards
- Orders delivered outside Australia
Heat-sensitive products
Some of our products, such as chocolate and fat bombs, are heat sensitive. These carry a clear heat-sensitive warning on the product page, as they can soften or melt in transit in warm weather. Softening or melting in transit isn’t treated as damage. In warmer months, we recommend Express Post or Pick Up for these items.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty, incorrect or missing, email info@yoketo.com.au within 48 hours of delivery with your order number and photos of the item and its packaging (and the LOT number and best-before date for a faulty product). We’ll look into it and let you know the next step.
Refunds
Once your return arrives, our team inspects it. If it meets the conditions above, we’ll refund the item to your original payment method. Refunds can take a few business days to appear, depending on your bank. Original shipping costs aren’t refunded unless the return is because of our error.
Exchanges
We don’t swap items directly. To change to a different product, flavour or size, return the unopened item for a refund and place a new order.
Returns address
Only send a return once we’ve confirmed it. Write RETURNS and your order number on the parcel:
RETURNS [your order number]
Yo Keto
32/10 Sylvester Avenue
Unanderra NSW 2526
Contact us
info@yoketo.com.au
Monday to Friday, 8am to 4pm Sydney time